About Us
We provide a cloud-based AI-driven platform designed to optimise supply chain operations for small and medium-sized enterprise (SME) manufacturers and distributors.
Our solution enables businesses to improve profitability by leveraging advanced demand forecasting, production and procurement scheduling.
We focus on helping companies overcome supply chain challenges such as:
- Stock-outs
- Inventory discounting
- Write-offs
Company Overview
We believe in a world where data-driven planning replaces uncertainty, where supply chains are optimised for resilience and profitability, and where businesses in emerging markets operate with the same confidence and efficiency as the world’s largest enterprises.
Today, our platform is more than just software—it’s a mindset shift. We’re not just giving businesses data; we’re giving them clarity, confidence and control over their supply chains. We help companies move from:
- Reactive firefighting → Proactive decision-making
- Isolated spreadsheets → Cross-functional collaboration
- Guesswork → Data-driven foresight
More than anything, we’re helping businesses thrive—not just survive.
Mission
To empower SME manufacturers and distributors with data-driven planning tools and strategic insights, enabling them to optimise their supply chains, make proactive decisions, and compete effectively in the global market.
Through intuitive technology, expert guidance and collaborative planning, we help businesses transform their operations into strategic assets for sustainable growth and profitability.
Our Vision
A future where manufacturers and distributors—regardless of size or location—have access to the tools, insights and strategies to compete, grow and win.
Our Story
For over a decade, Dr. Nik Pearson faced the daily grind of supply chain chaos. As co-founder of a manufacturing company in Jamaica, he saw promising growth held back by unpredictable demand, stockouts and misaligned operations, noting that "no matter how hard we worked, without clear, data-driven planning, we were always a step behind.”
He soon realised it wasn’t just his company. Across the Caribbean, manufacturers and distributors were stuck in the same cycle—working in silos, reacting to problems and struggling to keep up with global competitors who had access to smarter tools and better strategies.
Nik set out to change that.
What started as a personal mission became Pivotal DSS—a strategic, AI-driven planning platform built to help businesses like his, move from reactive to proactive, from guesswork to clarity.
We’re not just building software. We’re building a future where SMEs lead with confidence, insight, and control.
And we’re just getting started.
Client Benefits
Our clients struggled with fragmented planning, missed sales opportunities, and inefficient operations.
- Higher Sales & Fulfillment
Increased revenue with improved order fulfillment, in some cases by 20%.
- Faster Delivery
Reduced lead times, getting products to market quicker and more reliably.
- Visibility into Lost Sales
Know exactly how much revenue slipped away—and how to recover it.
What Makes Us Different?
What sets Pivotal apart is our flexibility, technology and approach.
- Deep Industry Expertise
Built on real-world experience to help you cut waste, improve efficiency and boost profitability.
- Global Perspective, Local Solutions
Bringing world-class supply chain strategies, customised to fit the unique challenges and opportunities of SME markets.
- Technology + Planning Discipline
We go beyond software, we offer a structured approach to better planning and decision-making. We help teams align, forecast accurately and plan proactively.
Target Market
We serve SME manufacturers and distributors who are looking for more than just financial statements or basic reporting tools.
Our solution is designed for companies facing complex supply chain challenges, such as managing multiple locations, dealing with unpredictable demand, or trying to reduce inventory costs.
Our initial focus is on the English-speaking Caribbean, with plans to expand into global markets where similar challenges exist.
Our Partners
We believe in the power of collaboration. That’s why we partner with software companies, incubator programes, consulting firms and systems integrators who help introduce our solution to their clients and contacts.
These partnerships allow us to extend our reach and provide businesses with the tools and support they need to optimise their supply chains. By working together, we ensure that our solution is implemented effectively, bringing measurable value to our clients.
Our Team
At the heart of our company is a team of supply chain experts, data-driven innovators, and industry leaders who are passionate about transforming how manufacturers and distributors plan, predict, and perform. Our leadership understands that true success isn’t just about technology—it’s about disciplined planning that turns strategy into action.
Our founder, Dr. Nik Pearson, brings decades of experience optimising operations in manufacturing and logistics across the USA, EU and the UK. With a proven track record of helping businesses navigate complexity and drive efficiency, he leads our mission to empower companies with the tools and insights needed to stay ahead.
Together, we are redefining supply chain planning—helping businesses move from reactive firefighting to a structured, proactive approach that enhances visibility, drives profitability and fuels long-term success.
Are you constantly reacting to supply chain issues?
Contact us today to learn more about how Pivotal can help you improve efficiency, reduce costs, and drive profitability.
Request a demo and see how our platform can deliver actionable insights tailored to your business needs.